Delivery Policy

Ordering products
Zensation delivers to destinations inside the UK only. 
 
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
 
At this time, Zensation can only accept online credit card payments.
 
To ensure that shopping online is secure, your credit/debit card details will be encrypted to minimize the possibility of someone being able to read them as they are sent over the Internet. Your credit card company may also undretake security checks to confirm it is you making the order.
 
Once your order and payment have been received you will receive a confirmation email from us
 
Product delivery 
Items will be dispatched to delivery service within 48 hours of the order being placed. We offer the option of having your package delivered by either Royal Mail (which takes 2-5 working days) or Parcel Force48 (which will be delivered within 2 working days) to anywhere within the UK Mainland.
 
All items are sent by recorded delivery and will require a signature. Delivery will take place between 9am and 5pm on weekdays only, so please specify an address where someone will be able to sign for your products between these hours. Please let us know when you place your order if this may be a problem and we will try to make alternative arrangements.
 
We cannot send goods to a P.O. Box address.

We will make every effort to deliver within the times stated but we will not be liable for any loss caused to you by late delivery.
 
Please note that some of our items are unusually large, and sometimes incur additional postage charges. If you are likely to be affected by an additional charge, we will contact you to clear this before you are charged.
 
Non-UK Mainland customers
Customers living outside of the Zone 1 (UK mainland) may be subject to extended delivery times by Royal Mail.
 
Product Availability
We try to keep the Zensation web site (www.zensationuk.com) as up to date as possible but cannot guarantee that any particular product will always be available. If we can't supply a product you will not be charged for it and we will refund or re-credit your account with the amount debited by us.
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